Privacy Policy

Personal Information We Collect

Information You Provide

We may collect information that you provide directly to us when you:

• Purchase or attempt to purchase a product through the Site;
• Contact us or submit a form or survey;
• Subscribe to newsletters, product updates, special offers, coupons, sales, or promotions;
• Enter a contest; or
• Opt in to receive SMS messages.

This information may include your name, email address, telephone number, billing address, shipping address, payment information, order details, and the content of your communications with us. We refer to information associated with a purchase or attempted purchase as "Order Information."

Device and Usage Information

When you visit the Site, we may automatically collect certain information about your device and use of the Site, including your web browser, IP address, time zone, Internet service provider, referring or exit pages, date and time stamps, pages or products viewed, links clicked, websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this as "Device Information."

We may collect Device Information using technologies such as:

• Log files, which record actions occurring on the Site;
• Cookies, including session cookies and cookies used for Site functionality, analytics, and advertising; and
• Web beacons, tags, and pixels, which help record browsing activity and measure the effectiveness of communications and campaigns.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain features of the Site. Cookies and similar technologies placed by third-party services are governed by those third parties' privacy policies.

In this Privacy Policy, "Personal Information" includes Order Information, Device Information, and other information that identifies or can reasonably be linked to an individual.

How We Use Personal Information

We may use Personal Information to:

• Fulfill and manage orders, including processing payments, arranging shipping, and providing invoices or order confirmations;
• Communicate with you and respond to questions, comments, requests, or complaints;
• Provide order updates, project-tracking information, account notifications, and customer support;
• Screen orders and Site activity for potential risk, fraud, misuse, security incidents, or technical problems;
• Operate, maintain, improve, and optimize the Site and our services;
• Analyze how visitors browse and interact with the Site;
• Measure the effectiveness of marketing and advertising campaigns;
• Administer forms, surveys, contests, and subscriptions;
• Send marketing communications consistent with the preferences and consent you have provided; and
• Comply with applicable law and protect our rights, users, business, and property.

Email Communications

You must opt in to receive promotional emails, such as product updates, special offers, coupons, and information about sales and promotions. You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us. We do not sell, rent, or lease your email address.

SMS Communications

When you provide your mobile telephone number and opt in, you consent to receive SMS messages from The Glass House, a Dulles Glass company. Messages may relate to order updates, project tracking, account notifications, promotional offers, product or service updates, and other information described when you opt in.

• Message frequency may vary.
• Standard message and data rates may apply, depending on your carrier and plan.
• To stop receiving SMS messages, reply STOP to any message. You may receive a confirmation message, after which we will stop sending messages covered by that opt-out request.
• For assistance, reply HELP to any message or contact us using the information below.

We do not share mobile information with third parties or affiliates for their independent marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties, except with service providers as necessary to deliver the messaging service or as required by law. You may request access to, correction of, or deletion of your mobile number by contacting us.

How We Disclose Personal Information

We do not sell, rent, or lease Personal Information. We may disclose Personal Information in the following limited circumstances:

• Service providers: We may provide information to vendors that perform services on our behalf, such as payment processing, order fulfillment, shipping, website hosting, analytics, communications, and SMS delivery. These providers may use the information only as needed to provide the applicable services or as otherwise permitted by law.
• Shopify: We use Shopify to power our online store. You can learn more about how Shopify handles Personal Information in Shopify's Privacy Policy.
• Google Analytics: We may use Google Analytics to understand how visitors use the Site. You can learn more in Google's Privacy Policy and opt out using the Google Analytics Opt-out Browser Add-on.
• Legal and protective purposes: We may disclose information to comply with applicable laws or regulations, respond to a subpoena, search warrant, court order, or other lawful request, enforce our agreements, or protect our rights or the rights and safety of others.
• Business transactions: Information may be disclosed as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to applicable law.

Information collected for contests and newsletters, including email addresses, will not be disclosed to third parties for their independent marketing purposes.

Targeted Advertising

We may use Personal Information to provide advertisements or marketing communications that we believe may be relevant to you, subject to applicable law and your choices. To learn more about interest-based advertising and available opt-out choices, visit the Network Advertising Initiative.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, use, alteration, and disclosure. Access to information submitted through our forms and surveys is restricted to authorized personnel. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please use the Site's designated forms when sending information to us and avoid including highly sensitive information unless it is necessary and specifically requested.

Data Retention

We retain Order Information and other Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal, accounting, and reporting obligations, resolve disputes, and enforce agreements. We may also retain information until you ask us to delete it, where applicable, unless continued retention is required or permitted by law.

Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your Personal Information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. These rights may be subject to exceptions under applicable law.

To exercise a privacy right, contact us using the information below. We may need to verify your identity before completing your request.

European Residents

If you are located in the European Economic Area, United Kingdom, or Switzerland, we may process your Personal Information to perform a contract with you—for example, to fulfill an order—or to pursue our legitimate business interests described above. We may also process information based on your consent or to comply with legal obligations, as applicable.

Your information may be transferred to and processed in countries outside your country of residence, including Canada and the United States. Where required, we use appropriate safeguards for such transfers.

Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is not a uniform industry standard for responding to these signals, the Site may not alter its data-collection and use practices when it receives one. Where required by applicable law, we honor legally recognized browser-based opt-out preference signals.

Children's Privacy

The Site is not intended for individuals under 18, and we do not knowingly collect Personal Information from individuals under 18. If you believe that a person under 18 has provided Personal Information to us, please contact us so that we can take appropriate action.

Third-Party Websites

The Site may contain links to websites that we do not operate or control. We are not responsible for the privacy or security practices of those websites. We encourage you to review their privacy policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the effective date above. We encourage you to review this Privacy Policy periodically.

Contact Us

For more information about our privacy practices, to exercise a privacy right, ask a question, or submit a complaint, contact: